As the UAE's largest privately owned .AE Domain Name Registrar & Webhosting company accredited by the TRA, AEserver hosts a large number of websites, servers, and portals for some of the most well-known brands in the UAE & beyond.
As novel coronavirus (COVID-19) diagnoses continue to increase around the world, we are writing to share our continued commitment to you, our global community of customers and partners, to ensure business continuity and provide a safe environment for our employees.
We are confident that coronavirus (COVID-19) will not significantly impact the AEserver platform. We will continue to offer you our services & to provide excellent customer support that you always experienced.
Availability of our team and services/support:
With the rise in diagnoses, we are taking increased measures to maintain business continuity and protect the health of our employees.
AEserver maintains offices in Dubai & Sharjah and also employs remote personnel; however, because our employees regularly work remotely, nothing much has changed for us since the outbreak. Our 24x7x365 ops and support teams continue to work around the clock to keep our services online. We also have backup human resources in place to ensure the continuity of our services and support.
You can reach us as usual via our hotline, live chat, WhatsApp, Facebook Messenger, Twitter DM, email and the support ticket system.
We are currently taking the following measures of precaution:
We are canceling all work-related travel and advising strongly against any unnecessary personal travel. We require any employee that boards an aircraft to work from home for a 14-day precautionary period before coming back to the office.
We are only accepting the minimum number of visitors to our offices and have canceled all planned events, meet-ups, and conferences. We are prepared to schedule a remote meeting with any of our clients if requested.
While we continue our work as usual, we are preparing for different scenarios, including the possibility of our entire team working remotely if required.
We’re in this together
One of our core values as a company is to have respect for each other as humans. We can have arguments, we can compete, we can even get angry. But we always have respect. As humanity is challenged by COVID-19, we wish to remind our valued customers that we really are in this together.
If you have any questions, feel free to reply to this email.
Your AEserver Team
Tuesday, March 17, 2020