What this policy covers:
• How does AEserver collect information from you?
• What information does AEserver collect?
• What information does AEserver collect if you’re under the age of 13?
• How does AEserver use and store the information it collects?
• Where is your Personal Information stored?
• How does AEserver disclose the Personal Information it collects?
• How does AEserver protect Personal Information and other information about you?
• Information and access to your Personal Information
How does AEserver collect information from you?
AEserver collects information from you when you send it to AEserver directly by filling out forms on AEserver’ Website (including any application you may make for Services or the Software), corresponding with AEserver by e-mail, writing to AEserver by post, or speaking to AEserver by telephone. AEserver also collect information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods AEserver use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
What information does AEserver collect?
a) Personal Information:
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”). AEserver may collect the following Personal Information from you: name, address, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
b) User Communications:
If you communicate with AEserver, AEserver may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and AEserver or submitted by you to the Website (collectively, “User Communications”).
c) Server Information:
If you use one of AEserver’ software products such as AEserver’ proprietary Web Hosting, Cloud Computing or other Solutions, AEserver may collect certain information concerning such software and concerning the server upon which the software operates.
This information includes without limitation:
(a) the licensed or unlicensed status of the software;
(b) the source from which the license for the software was obtained (i.e., AEserver or a AEserver affiliate); or
(c) information about the server upon which the software is installed including
(i) the public IP address,
(ii) the operating system and
(iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”)).
Additionally, “Server Information” may also include information collected by AEserver from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by AEserver in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the root directory of the server upon which you installed the AEserver software and any affected accounts including email accounts, MySQL accounts and other accounts.
d) Non-Personal Information:
AEserver also collect data in a form that does not, on its own, permit direct association with any specific individual. AEserver may collect, use, transfer, and disclose non-personal information for any purpose.
What information does AEserver collect if you’re under the age of 13?
AEserver does not knowingly collect Personal Information about children under the age of 13. If AEserver becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where AEserver is required by applicable law to keep it. Where AEserver knows a child is above the age of 13, but considered a minor under applicable law, AEserver will obtain parental/guardian consent prior to using that child’s Personal Information.
How does AEserver use and store the information it collects?
As a general matter, AEserver may use the Personal Information you disclose to AEserver to improve and provide the Website, the Services and AEserver’ other products and services, and for the specific purpose that you gave AEserver your Personal Information. More specific details on how AEserver use your information follows below. AEserver may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases in order to perform any contract you have entered into with AEserver, to provide you with customer and technical support and to communicate with you about your account and AEserver’ products and services
The Personal Information you provide to AEserver allows AEserver to provide you with the newsletters and mailing lists that you have signed up for with AEserver. If you do not want to be on AEserver’ mailing list, you can opt out at any time by changing your settings in your ‘My Details’ page within the client area.
AEserver may also use Personal Information to offer, market or advertise to you AEserver products and services. While such AEserver products and services may reference, incorporate or include third-party products and services, AEserver will not use your Personal Information to independently offer, market or advertise third-party products and services unless AEserver first obtain your consent to do so.
In accordance with established policies and procedures, AEserver will periodically destroy or erase any Personal Information that is no longer needed. AEserver may use User Communications in the same way as AEserver uses Personal Information. If you communicate with AEserver for a particular purpose, AEserver may use your User Communications for that purpose. For example, if you contact AEserver for technical support, AEserver may use your communications to provide technical support to you.
AEserver may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide AEserver products and services. AEserver may also use such information to investigate unlicensed (and therefore unauthorized) uses of AEserver’ software.
Where is your Personal Information stored?
How does AEserver disclose the Personal Information it collects?
AEserver may share your Personal Information with third parties as permitted or required by applicable law, by a court order or by another judicial or governmental request. AEserver may also disclose your Personal Information if AEserver determine that such disclosure is necessary to protect AEserver’s rights and remedies or is necessary for national security, law enforcement, or other issues of public importance.
Such disclosures could take place in the context of an investigation or to prevent or take action against illegal activity, suspected fraud, situations involving potential threats to the physical safety of any person, violations of AEserver’s Terms of Service, applicable EULAs or other AEserver agreements, or as otherwise required by applicable law. Where this is the case AEserver will endeavour to give you notice of such disclosures, to the extent that AEserver are lawfully permitted to do so.
AEserver may disclose your Personal Information to affiliated third parties that assist AEserver in providing maintaining, evaluating, improving and providing the Website, the Services and any other AEserver products and services. AEserver may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising AEserver products and services to you (such AEserver products and services may reference, incorporate or include third-party products and services). In such an event, AEserver will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.
i) Strictly necessary: These cookies enable AEserver’ Website to function correctly and deliver the services and products you have requested.
Your cookie choices:
b) Web beacons:
AEserver does not use web beacons.
How does AEserver protect Personal Information and other information about you?
Information and access to your Personal Information:
Based on what you have told AEserver, AEserver try to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. AEserver will comply with erasure requests as long as AEserver is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. AEserver may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing firstname.lastname@example.org.
As a Data Subject you have a number of rights in relation to your Personal Information. These include:
• To ask AEserver to confirm what (if any) Personal Information AEserver hold relating to you and how that data is processed and used by AEserver (often referred to as a ‘Subject Access Request’);
• To have AEserver rectify Personal Information which AEserver hold about you that is inaccurate;
• To have AEserver erase Personal Information which relates to you if it is no longer necessary for AEserver to continue to process it, or if AEserver have no lawful basis to store, process or retain it (though AEserver do have rights to refuse these requests in certain situations);
• To object to AEserver processing your Personal Information;
• To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
• To have AEserver provide you with a copy of your Personal Information for transfer to an alternative provider of similar services. Should you ever wish to exercise one or more of these rights you should contact AEserver at email@example.com
Third party websites:
AEserver’ Website may, from time to time, contain links to and from the websites of AEserver’ partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that AEserver do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
With effect from 25 May 2018, the General Data Protection Regulation (GDPR) enters force. Your rights under that new regulation are explained at:
Details of how you can exercise those rights are set out in ‘Your Rights’.