Two-factor authentication (2FA) provides an additional layer of security to your account. It requires not only a password but also a second form of verification, such as a code from a mobile app or a physical token. This helps prevent unauthorized access to your account even if your password is compromised.
By using 2FA, you can reduce the risk of identity theft, fraud, and hacking. It makes it more difficult for someone to access your account without your permission, which can help keep your personal information, finances, and other sensitive data secure.
**HOW TO ENABLE YOUR 2FA:**
Log in to your client area
Click on your HELLO USER section and look for SECURITY SETTINGS
Once inside, you will see the Two-factor Authentication section and the current status.
You can click the button to ENABLE it.
You will get the option to prooceed and select the way you will get the token.
Make sure to follow the instruction and take note of your BACK UP code as this would be your option to recover the account should you face any issue getting the 2FA code in the future.
Now should you face any issue logging in recovering your 2FA (you lost your phone, account got locked, back up code misplaced etc), you may request to disable the 2FA to our support team after some standard verification process.
**HOW TO DISABLE 2FA IF YOU DON'T HAVE ACCESS TO YOUR ACCOUNT:**
- You must have an access to the registered email address.
- Provide a government-issued ID and Company Trade License details. All details must match on the account.
- Wait for the verification call from our team, to validate and confirm the request.