How to obtain a refund?

  • All our webhosting services come with a 30 days money back guarantee.

  • Should you not like our services for any reason, you may request a full refund (if you have got the domain, that will be deducted as the domains are registered in real time and cannot be unrenewed)

  • If you have paid by Credit Card or Paypal, the funds will be reversed into your account in 48-72 hours. 

  • You may request a refund anytime before the 30 days.

  • There are no refunds for domain name registrations. The retail price of the registration service will be deducted from the refund if your order contained a free domain name.

  • For further information about refunds, please refer to our terms of service agreement (TOS) here: TOS

  • To request a refund, open a new support ticket with the billing department.
    https://www.aeserver.com/my/submitticket.php



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