- Priority - High
- Affecting Server - HOST11
In order to be able to continue providing you with the perfect environment for your server requirements, we are planning to move the following servers during the night of 5 April to 6 April 2017 into our new data center:
The above-mentioned servers will not be accessible from 12:30 AM (GST)
until approximately 8:00 AM (GST) - Dubai time.
All services will bed down including emails, website, database, etc.
We kindly request that you that you make any necessary arrangements internally to have access to your critical data prior to this planned downtime.
Thank you for your understanding and cooperation.
- Date - 05/04/2017 00:30 - 06/04/2017 08:00
- Last Updated - 08/03/2017 12:09
- Priority - Critical
- Affecting Server - HOST13
Incident: Change of internet protocol (IP address) required @ 9:23am on Monday 19th December 2016.
An urgent change has been initiated by the data center team to replace the primary IP address of the host13.server.ae server due to its listing in the SpamHaus database which would consequently affect the email sending reputation and cause email deliverability for you.
The IP address has been changed from 22.214.171.124 to the new IP 126.96.36.199
The IP address change and the related updates have been completed on the server at 10:15am and the reason why the websites and emails appeared offline is due to DNS propagation. This is a process through which various internet service providers (ISPs) worldwide cache information about domain names and the related IP addresses. Since the change in IP occurred, it typically takes upto 24 hours (in some cases longer) for such information to spread through the internet. This process is beyond the control of AEserver and hence there is no way to speed it up.
The effect on your website/domains:
While we understand the inconvenience encountered with such change at a busy time of a business day, this was an immediate measure that we are required to take due to various policies governing the operations of our servers and the main purpose is to ensure that your emails are delivered to the recipients.
As of this update, all services including web and emails are back online and you should be able to continue using your website just like before.
In some cases if you are using an external DNS hosting provider, you need to make sure to update your A records to point to the new IP address 188.8.131.52
We invite you to visit your website and report to us any issues/errors by submitting a support ticket request.
This said, we sincerely apologise for the hassle encountered however the continuous operation of our systems for all our clients is of paramount important to AEserver.
- Date - 19/12/2016 09:29 - 19/12/2016 16:29
- Last Updated - 19/12/2016 20:30