- Priority - Critical
- Affecting Server - HOST13
Incident: Change of internet protocol (IP address) required @ 9:23am on Monday 19th December 2016.
An urgent change has been initiated by the data center team to replace the primary IP address of the host13.server.ae server due to its listing in the SpamHaus database which would consequently affect the email sending reputation and cause email deliverability for you.
The IP address has been changed from 220.127.116.11 to the new IP 18.104.22.168
The IP address change and the related updates have been completed on the server at 10:15am and the reason why the websites and emails appeared offline is due to DNS propagation. This is a process through which various internet service providers (ISPs) worldwide cache information about domain names and the related IP addresses. Since the change in IP occurred, it typically takes upto 24 hours (in some cases longer) for such information to spread through the internet. This process is beyond the control of AEserver and hence there is no way to speed it up.
The effect on your website/domains:
While we understand the inconvenience encountered with such change at a busy time of a business day, this was an immediate measure that we are required to take due to various policies governing the operations of our servers and the main purpose is to ensure that your emails are delivered to the recipients.
As of this update, all services including web and emails are back online and you should be able to continue using your website just like before.
In some cases if you are using an external DNS hosting provider, you need to make sure to update your A records to point to the new IP address 22.214.171.124
We invite you to visit your website and report to us any issues/errors by submitting a support ticket request.
This said, we sincerely apologise for the hassle encountered however the continuous operation of our systems for all our clients is of paramount important to AEserver.
- Date - 19/12/2016 09:29 - 19/12/2016 16:29
- Last Updated - 19/12/2016 20:30