Dubai Data Center Issue (cluster #1) (Riješen)
  • Prioritet - Nizak
  • Odgovarajući Sustav - Dubai Based Cloud (Cloud Servers, Zimbra Mail, Hosted Apps)

  • AEserver team is aware of an incident with a server storage cluster that has affected some of our Dubai based servers, including shared hosting, cloud servers and Zimbra mail. (Dedicated server clients are NOT affected).

    We are working on this issue at this moment and we will update you via this page with all updates. Please follow this page and your patience is highly appreciated.

    Latest Update

    All services have been restored as of 10:47PM (22/05/2018).

    The following is a summary of all the services that have been affected and their statuses:

    Cloud servers: UP

    Shared hosting: UP


    Zimbra Emails: UP

  • Datum - 21/05/2018 15:11 - 24/05/2018 12:25
  • Zadnje ažurirano - 24/05/2018 12:24
Server Maintenance tonight (Dubai3) (Riješen)
  • Prioritet - Srednji
  • Odgovarajući Poslužitelj - Dubai3
  • Dear Customer,

    We will be performing a scheduled maintenance on dubai3 web server and this will involve a downtime window as follows:

    Time: 19th June 2017 @ 23:59 upto 20th June 2017 @ 0:40

    While the allocated window for this downtime is 4 hours, we anticipate that the maximum downtime will be no more than 30 minutes.


  • Datum - 19/06/2017 17:54 - 27/02/2018 17:50
  • Zadnje ažurirano - 19/06/2017 17:57
Shared/Cloud Dubai Server Outage (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - Dubai2
  • Dear Customers,

    Our Dubai based cloud infrastructure has developed an issue and our engineers are working both remotely and on-site at the data center to resolve this issue. You will experience a service degradation with partial or total inability to access your websites and emails.

    We are working as we are posting this message and we will keep you updated through this channel once we have an update.

    Your patience and cooperation are highly appreciated.

    Update @16:30PM: We have isolated the issue causing this and we are on line with the vendor of the hardware to troubleshoot and resolve this issue. Thank you for your continued patience.

    Update @23:05PM: 95% of the services have been restored and online now. Thank you for your patience and cooperation.

  • Datum - 07/05/2017 13:32 - 27/02/2018 17:50
  • Zadnje ažurirano - 07/05/2017 23:47
Shared Hosting: Dubai2/Dubai3 Servers Outage (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - Dubai3
  • Dear Customers,

    Our Dubai based cloud infrastructure has developed an issue and our engineers are working both remotely and on-site at the data center to resolve this issue. You will experience a service degradation with partial or total inability to access your websites and emails.

    We are working as we are posting this message and we will keep you updated through this channel once we have an update.

    Your patience and cooperation are highly appreciated.

  • Datum - 07/05/2017 13:23 - 07/05/2017 16:53
  • Zadnje ažurirano - 07/05/2017 15:12
Emergency Network Maintenance (Host5/7/11) (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • UPDATE: As of 14:15PM Dubai time the issue has bee resolved. The servers and all the data has not been offline as there was only a connectivity issue between the DC and some parts of the world, including the UAE and GCC. Thank you for your understanding and cooperation during this outage.

    Affected servers:

    host5.server.ae
    host7.server.ae
    host11.server.ae

    Our network providers are performing EMERGENCY maintenance to provide necessary updates to network equipment that will be performed on May 7th, 2017. This work is scheduled to occur between 00:80AM and 14:00PM (Dubai GST time). No action is required on your part.

    During this maintenance window the most of you should witness are potential brief periods of increased latency and/or packet loss. If you experience any issues extending beyond this, feel free to contact us via the support ticket system or email support@aeserver.com

    Thank you for your understanding and cooperation.

     

  • Datum - 07/05/2017 08:00 - 07/05/2017 15:12
  • Zadnje ažurirano - 07/05/2017 15:03
Server Migration & Downtime for 7 hours (Riješen)
  • Prioritet - Visok
  • Odgovarajući Poslužitelj - HOST13
  • In order to be able to continue providing you with the perfect environment for your server requirements, we are planning to move the following servers during the night of 5 April to 6 April 2017 into our new data center:


    host13.server.ae IP:188.40.120.122


    The above-mentioned servers will not be accessible from 12:30 AM (GST)
    until approximately 8:00 AM (GST) - Dubai time.

    All services will bed down including emails, website, database, etc.


    We kindly request that you that you make any necessary arrangements internally to have access to your critical data prior to this planned downtime.

    Thank you for your understanding and cooperation.

  • Datum - 05/04/2017 00:30 - 07/05/2017 15:03
  • Zadnje ažurirano - 05/04/2017 09:58
host13 downtime (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST13
  • Incident: Change of internet protocol (IP address) required @ 9:23am on Monday 19th December 2016.

    An urgent change has been initiated by the data center team to replace the primary IP address of the host13.server.ae server due to its listing in the SpamHaus database which would consequently affect the email sending reputation and cause email deliverability for you.

    The IP address has been changed from 188.40.120.79 to the new IP 188.40.120.122

    The IP address change and the related updates have been completed on the server at 10:15am and the reason why the websites and emails appeared offline is due to DNS propagation. This is a process through which various internet service providers (ISPs) worldwide cache information about domain names and the related IP addresses. Since the change in IP occurred, it typically takes upto 24 hours (in some cases longer) for such information to spread through the internet. This process is beyond the control of AEserver and hence there is no way to speed it up.

    The effect on your website/domains:

    While we understand the inconvenience encountered with such change at a busy time of a business day, this was an immediate measure that we are required to take due to various policies governing the operations of our servers and the main purpose is to ensure that your emails are delivered to the recipients.

    As of this update, all services including web and emails are back online and you should be able to continue using your website just like before.

    In some cases if you are using an external DNS hosting provider, you need to make sure to update your A records to point to the new IP address 188.40.120.122

    We invite you to visit your website and report to us any issues/errors by submitting a support ticket request.

    This said, we sincerely apologise for the hassle encountered however the continuous operation of our systems for all our clients is of paramount important to AEserver.

  • Datum - 19/12/2016 09:29 - 07/05/2017 10:07
  • Zadnje ažurirano - 19/12/2016 20:30
Server Load Issues (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST13
  • A server issue is currently being investigated and troubleshooted which causes high load on the server and affects email delivery, email access and somtimes website down time.

    We are working to get this troubleshooted and resolved as soon as possible, your patience is highly appretiated. Please check this page for further updates as updates to tickets with related issues will be delayed in response.

    UPDATE: After intensive team hard work, we have been able to isolate the main root cause with and resolve this issue. The main cause of this was related to the resert cpanel/whm update to verison 60.0 and this has brought in some bugs and incompatibility with the existing software.

    We would like to thank all our customers affected by this incident for thier patience and as usual we are here round the clock to avoid and resolve issues at the earliest.


  • Datum - 08/11/2016 13:33 - 10/11/2016 17:10
  • Zadnje ažurirano - 10/11/2016 17:12
Dubai Data Center Connectivity Issues (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - ABCloud
  • We are experiencing a connectivity issue at our data center in Dubai due to one of our upstream providers having issues with the BGP routing tables. We are working as quickly as possible with all parties involved in this issue to resolve the connectivity at the shortest time.

    Please monitor this page for update.

    P.S The servers are online and you can access your website/server/console only on the Du ISP provider in the UAE. It will not work on etisalat or any other providers who do not directly transit via Datamena (Du).

    UPDATE: ALL SYSTEM BACK ONLINE AS OF 3:56 PM (+4GMT TIME DUBAI).

  • Datum - 23/03/2016 12:28 - 24/03/2016 16:12
  • Zadnje ažurirano - 23/03/2016 15:59
High load on HOST7 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST7
  • The server host7.server.ae is currently experiencing an above average load level due to a few abusive accounts on the same shared hosting server. We are currently resolving the issue and moving these accounts into isolation and the load level will drop drastically in the next few hours.

    You will currently experience very slow performance of your website, emails and frequent connection drops. We sincerely apologies for this issue and we are working as we write this notice to resolve it.

    Please check back this page for further updates.

  • Datum - 23/02/2016 12:34
  • Zadnje ažurirano - 23/02/2016 16:50
Hard drive replacement on host11 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11
  • Dear Customer,

    One of the hard drives on the host11 server has developed a technical problem and requires immediate replacement. This is a precautionary measure to avoid any crashes during business hours and possible data loss. Therefore, we have scheduled the physical replacement of the bad disk at the data center during the off peak hours which also corresponds to the upcoming long Eid Al Adha holiday weekend. The HD replacement requires upto 15 minutes and another 3-6 hours to copy the existing data to the new disk.

    Affected services: the server will be taken down offline. Access to website, emails and databases will be suspended.

    Duration: Max. of 6 hours

    Time: Thursday, 24th September 2015 @ 1am-7am Dubai time (GST).

    There will be no data loss whatsoever and any emails that are pending to be sent/received will be processed after the server is brought back online.

    There is no action required from your end and incase you have any questions, please open a new support ticket through the client area.

  • Datum - 24/09/2015 01:00 - 23/02/2016 14:16
  • Zadnje ažurirano - 21/09/2015 15:06
Server load issues on Dubai1 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - Dubai3
  • It has come to our attention that the dubai1 server is experiencing a heavy DDOS attack (a type of a distributed attack through which thousands of connections are made to the server at the same time from ghost machines) with the intention to bring the web server to a stall. Such DDOS attacks are very frequent with web hosting providers and we are currently working with our data center in order to filter out the bad packets and stabilise the server at the shorted possible time.

    While under the attack, you may experience extremely slow website loading speed and also slow email delivery/receiving.

    We do not have an ETA on when this will be resolved, however rest assured we are working with our providers to resolve this at the shortest possible time. As always, your data on the server is safe and secure and we are here 24/7 to assist you with any queries apart from this until it is resolved.

    Thank you for your understanding.

    UPDATE: WE HAVE MANAGED TO BLOCK THE DDOS TRAFFIC, THE SERVER IS COMING BACK ONLINE AND WE ARE NOW WORKING ON RESTORING THE EMAILS.

    FINAL UPDATE: THE ISSUE IS NOW RESOLVED. 

  • Datum - 12/05/2015 09:00
  • Zadnje ažurirano - 12/05/2015 17:49
Traffic disruptions through Europe to the USA (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • Dear Customer,

    Earlier this morning, our technical engineers have been notified by our data center in the USA that there seems to be a network connectivity outage throughout Europe with one of the largest European internet connectivity company, Level3. This is causing a major traffic disruption to and from the Middle East region in general and through our Europe. Many hosting providers through out the world are reporting the same issue and this mainly causes a huge latency in requests to an from the server which affect the overall website load speeds, email delivery and other speed issues.

    Here is the message from our data center about this problem:

    Our network team is working with Level3 to resolve the issue, however, as the issue is outside of our datacenter, and is overseas from our location, there's not much to do except for waiting for the network to re-converge. Therefore, there is absolutely no issue with your servers, websites or data integrity, this is accessible from other regions however customers in the United Arab Emirates who are connected through etisalat and du networks have their traffic routed through Europe to the USA and hence face issues.

    Update 2: We've received multiple reports of connection issues that look to be originating from the Middle East.

    Watching traces to customer IPs, we're seeing subnet announcements being rerouted between Level3, NTT, and Telia.

    There is nothing we can do on our end to fix the issue as this is related to ISPs and how they are announcing their IP subnets to tier 1 providers. 
    Customers will unfortunately wait until their ISPs solve the issue or they'll need to contact their ISPs and report the problem.

    We ask you for your patience and we will keep you updated via our network outage center about the process of this issue.

    Network outage center:

  • Datum - 06/05/2015 09:49 - 11/05/2015 21:24
  • Zadnje ažurirano - 06/05/2015 12:57
Traffic disruptions through Europe to the USA (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • Dear Customer,

    Earlier this morning, our technical engineers have been notified by our data center in the USA that there seems to be a network connectivity outage throughout Europe with one of the largest European internet connectivity company, Level3. This is causing a major traffic disruption to and from the Middle East region in general and through our Europe. Many hosting providers through out the world are reporting the same issue and this mainly causes a huge latency in requests to an from the server which affect the overall website load speeds, email delivery and other speed issues.

    Here is the message from our data center about this problem:

    Our network team is working with Level3 to resolve the issue, however, as the issue is outside of our datacenter, and is overseas from our location, there's not much to do except for waiting for the network to re-converge. Therefore, there is absolutely no issue with your servers, websites or data integrity, this is accessible from other regions however customers in the United Arab Emirates who are connected through etisalat and du networks have their traffic routed through Europe to the USA and hence face issues.

    Update 2: We've received multiple reports of connection issues that look to be originating from the Middle East.

    Watching traces to customer IPs, we're seeing subnet announcements being rerouted between Level3, NTT, and Telia.

    There is nothing we can do on our end to fix the issue as this is related to ISPs and how they are announcing their IP subnets to tier 1 providers. 
    Customers will unfortunately wait until their ISPs solve the issue or they'll need to contact their ISPs and report the problem.

    We ask you for your patience and we will keep you updated via our network outage center about the process of this issue.

    Network outage center:


  • Datum - 06/05/2015 09:56 - 11/05/2015 21:24
  • Zadnje ažurirano - 06/05/2015 12:57
Traffic disruptions through Europe to the USA (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11
  • Dear Customer,

    Earlier this morning, our technical engineers have been notified by our data center in the USA that there seems to be a network connectivity outage throughout Europe with one of the largest European internet connectivity company, Level3. This is causing a major traffic disruption to and from the Middle East region in general and through our Europe. Many hosting providers through out the world are reporting the same issue and this mainly causes a huge latency in requests to an from the server which affect the overall website load speeds, email delivery and other speed issues.

    Here is the message from our data center about this problem:

    Our network team is working with Level3 to resolve the issue, however, as the issue is outside of our datacenter, and is overseas from our location, there's not much to do except for waiting for the network to re-converge. Therefore, there is absolutely no issue with your servers, websites or data integrity, this is accessible from other regions however customers in the United Arab Emirates who are connected through etisalat and du networks have their traffic routed through Europe to the USA and hence face issues.

    Update 2: We've received multiple reports of connection issues that look to be originating from the Middle East.

    Watching traces to customer IPs, we're seeing subnet announcements being rerouted between Level3, NTT, and Telia.

    There is nothing we can do on our end to fix the issue as this is related to ISPs and how they are announcing their IP subnets to tier 1 providers. 
    Customers will unfortunately wait until their ISPs solve the issue or they'll need to contact their ISPs and report the problem.

    We ask you for your patience and we will keep you updated via our network outage center about the process of this issue.

    Network outage center:

  • Datum - 06/05/2015 09:55 - 11/05/2015 21:24
  • Zadnje ažurirano - 06/05/2015 12:56
Traffic disruptions through Europe to the USA (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST7
  • Dear Customer,

    Earlier this morning, our technical engineers have been notified by our data center in the USA that there seems to be a network connectivity outage throughout Europe with one of the largest European internet connectivity company, Level3. This is causing a major traffic disruption to and from the Middle East region in general and through our Europe. Many hosting providers through out the world are reporting the same issue and this mainly causes a huge latency in requests to an from the server which affect the overall website load speeds, email delivery and other speed issues.

    Here is the message from our data center about this problem:

    Our network team is working with Level3 to resolve the issue, however, as the issue is outside of our datacenter, and is overseas from our location, there's not much to do except for waiting for the network to re-converge. Therefore, there is absolutely no issue with your servers, websites or data integrity, this is accessible from other regions however customers in the United Arab Emirates who are connected through etisalat and du networks have their traffic routed through Europe to the USA and hence face issues.

    Update 2: We've received multiple reports of connection issues that look to be originating from the Middle East.

    Watching traces to customer IPs, we're seeing subnet announcements being rerouted between Level3, NTT, and Telia.

    There is nothing we can do on our end to fix the issue as this is related to ISPs and how they are announcing their IP subnets to tier 1 providers. 
    Customers will unfortunately wait until their ISPs solve the issue or they'll need to contact their ISPs and report the problem.

    We ask you for your patience and we will keep you updated via our network outage center about the process of this issue.

    Network outage center:

  • Datum - 06/05/2015 09:54 - 11/05/2015 21:24
  • Zadnje ažurirano - 06/05/2015 12:55
Outgoing email issue IP blacklist (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • Dear Valued Customer,

    One of the customer accounts on the host5 server was compromised due to weak email password and was used to send our massive amounts of spam during the past few hours. This has caused our server's IP to get into the backlist of major email providers and hence most of the customers are experiencing poor delivery of emails and a bounce back message whenever sending an outgoing mail.

    Incoming emails to your mailboxes hosted with aeserver are not affected by this issue.

    We are working as fast as possible to mitigate this issue and get our IPs delisted. As a temporary measure we have changed the outgoing email IP address and we are running a full server scan and clean up operation to remove any malicious files from users' accounts. Majority of the accounts that are having issues have out dated versions of CMS software installed such as WordPress, Joomla, etc. Moreover, various news outlets report that a major security flaw was discovered in one of the most popular SEO plugins for wordpress and this is used to compromise accounts and send out spam (http://www.thewhir.com/web-hosting-news/millions-wordpress-installations-risk-blind-sql-injection-popular-seo-plugin-yoast).

    It is critically important that you keep your software and all the associated plugins and themes up to date at all times.

    We sincerely apologies for the issue being caused to you and we understand how critical is email as a part of your daily business flow.

    We are doing our best to get this resolved.

    Please note that due to overwhelming volume of phone calls, email and tickets due to this issue, our status updates will be posted only in this section of our Network Outage Centre to keep as customers updated.

    Thank you for your understanding.

    Update: As of 8pm 19-March-2015 (Dubai time - GST) the issue has been partially resolved and our IP addresses are now cleared from most IP backlist services. Normal email delivery should resume. Please open a support ticket if you are still facing issues and include a copy of the bounce email for investigation.

     

  • Datum - 17/03/2015 12:49 - 06/05/2015 12:54
  • Zadnje ažurirano - 20/03/2015 12:15
Email server issue (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • We are aware of an outage with the email service (incoming and outgoing emails) on the host5.engage.ae web server and we are proactively working on resolving this issue as soon as possible.

    Please check back this page for further updates.

    ***Update: Email delivery has been restored and back online.***

  • Datum - 15/12/2014 11:50 - 30/12/2014 14:43
  • Zadnje ažurirano - 15/12/2014 16:13
php issues (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST9
  • Our support team is investigating an issue with the php modules on our server this morning that prevent files from being executed as php and instead offer an option to download the file.

    This is a critical outage affecting most .php sites running versions 5.3/5.4 and we are currently working on resolving this as soon as possible.

    More details will be available shortly.

    Update: issue is now resolved.

  • Datum - 11/09/2014 08:47 - 15/09/2014 21:57
  • Zadnje ažurirano - 11/09/2014 11:49
Mail IP Blacklist (HOST9 - 85.10.244.125) (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST9
  • It has been reported earlier that HOST9's outgoing mail IP 85.10.244.125 is currently on a few blacklists which resulted due to one of our customer's email password being compramised and used to send out thousands of spam emails from the server.

    We have already identified the offending account and it has been suspended. We are now working with the blacklist authorities to review and de-list our IP.

    As a temporary solution, we are also switching over the IP address of the outgoing mail server and normal email delivery will resume shortly.

    We remind all our customers to keep all account and email passwords safe and run frequent virus/malware scans on your networks to avoid having malware/spyware mining software on your computers that it used to steal your email passwords.

    This not only caused email delivery issues, but can cause your domain name being blocked by certain proxies including etisalat in the UAE.

    Update: We have changed the outgoing IP of the mailserver and normal email delivery should resume now.

  • Datum - 31/08/2014 08:02 - 03/09/2014 20:10
  • Zadnje ažurirano - 31/08/2014 13:38
Planned scheduled maintenance - Dubai1 (Riješen)
  • Prioritet - Srednji
  • Odgovarajući Poslužitelj - Dubai3

  • Our Dubai data center team is planning to perform a scheduled maintenance activity on April 19, 2014 on Dubai1 Data Center network security infrastructure. There may be intermittent interruption in internet/SSL VPN, however we are taking all possible measures to avoid this disruption during the activity. The maintenance activity details are as below: 

    Activity description: Maintenance of JADC network security infrastructure.
    Activity date: April 19,2014
    Activity duration: 3 Hours
    Start time:  0000 hours UAE time (UTC+4)
    End time:    0300 hours UAE time (UTC+4)
    Service Impact: Intermittent interruption in internet/SSL VPN - some effect on http traffic.
    Service Desk contact details: support@aeserver.com


    Thank you for your understanding. 

  • Datum - 19/04/2014 00:00 - 17/08/2014 14:46
  • Zadnje ažurirano - 19/04/2014 01:43
Datacenter Outage (HOST3,5,7) (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • CRITICAL OUTAGE:

    Our USA data center has informed us at 9:00 PM UAE Time (GST) that the whole data center block in Provo, UT, USA is experiencing data packet loss. This means that connectivity to and from the server is not stable and websites/emails will appear inaccessible in most cases.

    Our servers HOST3, HOST5 and HOST7 are housed at this DC and are all affected.

    The support desk team has assured us that they are tracking down the situation and they will release more information, including the source of the issue in the coming hours.

    AEserver team is online round the clock and we are currently in touch with the DC team via all available support channels to mitigate this issue and restore the servers back online.

    We assure you of a fast resolution in cooperation with the DC.

    Further updates will be posted here. Stay tuned.

    Update #1 @ 23:15pm: The DC has identified an issue with the switching router and they are resolving it now. Some sites are already coming back online. More patience is appretiated.


    Update #2 @ 23:55pm: The issue is slowly being resolved and some sites already appear back online. More time required. Thank you for your patience.

    Update #3 @ 00:42am: 40% or so of the sites are back online now, updates will follow.

    Update #4 @ 01:05am: Service has been restored to many customers, however some may still experience service instability. We appreciate your patience while we work towards a full resolution.

    Update #5 @ 08:45am: The services have come online over the night and have not been stable. The service appears to be online/offline at different times and we are still working closely with the server providers to have this restored. This is the first time since 2007 working with the same provider and such a major issue occurs. There is over 1 millions website that is currently down worldwide due to this outage. We will keep you posted. Our sincere apologies for this issue.

    Update #6 @ 09:15am: 

    The issue is still not resolved, some websites have come online and then gone back offline. We are working on this proactively, the issue is soley in the hands of our service providers for the affected the 3 servers.

    Please note that our telefone/email support is much slower due to the massive volume of requests. The answer to all the questions are posted on this page and unfortunately we also have limited information and hence we cannot provide an estimate of when the issue is going to be resolved.

    Thank you for your patience.

    Update #7 @ 11:01am: 

    We ask you for your continued patience. There is no ETA available at this time and this issue is indeed the worst of what we have seen in the past 8 years. The whole hosting industry is discussing this issue on various blogs, forums and news outlets. We are following for all updates and we will let you know as soon as an update is available.

    *** POSITIVE UPDATE!***

    11:27AM DUBAI TIME: THE SERVERS SEEM TO BE BACK ONLINE. WE WILL POST THE UPDATE SHORTLY.

    12:20PM DUBAI TIME: HOST5 AND HOST 7 ARE BACK ONLINE. HOST3 IS PENDING.

    14:27PM DUBAI TIME: ALL SERVERS (INCLUDING HOST3) ARE 100% ONLINE AND FUNCTIONAL. PLEASE CONTACT SUPPORT IF YOU STILL HAVE ISSUES.


  • Datum - 16/04/2014 21:15 - 19/04/2014 01:43
  • Zadnje ažurirano - 17/04/2014 15:08
DDOS attack on host7 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST7
  • The server host7 is currently experiencing a denial of service attack (http://en.wikipedia.org/wiki/Denial-of-service_attack) and we are currently working with our firewall provider and our data center to mitigate this.

    We do not have an ETA yet, however we will update you via our website as soon as we have a timeline.

    Update: The server is now responding to http and email requests and all the services should be back online.
    We will continue to monitor this and solve this issue as soon as possible.

  • Datum - 10/03/2014 10:57 - 11/04/2014 23:52
  • Zadnje ažurirano - 10/03/2014 11:02
php update on host9 (Riješen)
  • Prioritet - Srednji
  • Odgovarajući Poslužitelj - HOST9
  • During the evening hours on 14/JAN/2014 we will be performing routine php updates on the HOST9 server.

    During this time, some services might not be available for a short amount of time.

    We will keep you posted on the progress of this update.

  • Datum - 14/01/2014 21:58 - 10/03/2014 10:58
  • Zadnje ažurirano - 14/01/2014 21:59
Data Center Outage (Riješen)
  • Prioritet - Kritično
  • The data center has informed us that they have an outage:

    "Our DC-P2 datacenter is currently experiencing an outage that is affecting both dedicated and shared servers. We are working to restore service as soon as possible and will update this post with more information as it becomes available."

    This happened at 20:35 UAE time. We are awaiting updates from the DC with regards to this matter.

    Further details will follow.

  • Datum - 20/11/2013 21:11 - 14/01/2014 21:59
  • Zadnje ažurirano - 20/11/2013 21:14
HOST3 down (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • HOST3 down

  • Datum - 18/10/2013 09:54 - 20/11/2013 21:14
  • Zadnje ažurirano - 18/10/2013 13:55
EMERGENCY UPGRADE Host5/Host7 servers (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • We apologize for the inconvenience; however, our host5/host7 data center is currently performing network maintenance.

    Network connectivity issues and packetloss should be minimal, but may be experienced. The window for this maintenance is until about 9pm, and we will continue to provide periodic updates as the maintenance progresses.

    THIS IS AN EMERGENCY UPGRADE.

    More information will follow.



    The network issues are still ongoing. The data center is continuing there work to get everything back online and working properly. You may notice sites going up and down until everything is 100% back up. We'll keep you posted.

  • Datum - 02/08/2013 20:02 - 18/10/2013 13:55
  • Zadnje ažurirano - 03/08/2013 00:51
Host 5 Migration (Riješen)
  • Prioritet - Srednji
  • Odgovarajući Poslužitelj - HOST5
  • Hello,

    Please read this notice entirety, as it contains very important information regarding your hosting account on our server (HOST5), IP address: 184.172.246.135  and the impending mandatory maintenance and migration that will be occurring within 48 hours.

    The servers are being migrated onto brand new, upgraded hardware. We plan to facilitate this migration both as quickly and easily as possible, but also want to assure you that your total satisfaction with this migration is our primary objective. We will keep you updated via email and the network centre throughout this entire migration.

    Please be aware that there may be small amounts of downtime and that this process does require a change of IP address and nameservers, as such it is vital that you take action in regard to the DNS settings once the actual data migration has been completed.

    As mentioned, there are several automatic upgrades involved in this migration:

     -- All servers will now have a RAID1 hard disk configuration. In brief, a RAID1 is two disks containing exact copies of the data (a mirror) which allows for increased read speeds for faster delivery of requested data. Data can be read from both disks independently or in tandem, which also provides redundancy in the event of a disk failure.

     -- All servers also feature an optional Rescue & Hardware Monitoring KVM layer (which is included by default) allowing AEserver to monitor the server for any potential hardware failures and proactively resolve these issues before they result in any downtime and/or possible data loss.

     -- All servers will contain quad-core processors with hyper-threading enabled, which allows the for the processor to effectively share the workload at any given moment between cores resulting in the parallelization of computational processes, or simply put: increased speed.

     -- All servers are pre-configured to allow for the attachment of off-server SAN (Storage Area Network) backup solutions, allowing for increased flexibility and control over your backups.

    At this time, there are no changes needed to be made on your part. We'll contact you with another update, within 48 hours, once the migration process has started. When the migration has completed we will forward the traffic from the old server to the new server and we will send you another update which will contain specific details regarding the necessary DNS changes.


    Update:

    We are pleased to inform you that we have started the migration process for your hosting account on this server. IP: 184.172.246.135  At this time we are transferring all data from the current server to brand new hardware. During this migration your websites will remain online and should have very little downtime.  Once the migration has completed, we will send another update.

    Update #2:


    The upgrade of the server has completed successfully.

    All the domains are now hosted at a new location, with the following IP Addresses:

    198.57.164.54
    198.57.169.243
    198.57.176.208

    Because the traffic from the old server was immediately routed to the new server, there will be zero downtime and hopefully no issues as the DNS change is made by you and IP addresses propagate over to the new server.

    There is NO action required at your end, unless you are using a third party DNS provider and in this case, you will need to manually update the A records to point to the new IP of the server: Primary IP: 198.57.164.54

    Please do get in touch with us incase you have any issues with your account.

  • Datum - 15/03/2013 23:03 - 19/04/2014 01:44
  • Zadnje ažurirano - 20/03/2013 15:34
Host3 Migration (Riješen)
  • Prioritet - Srednji
  • Odgovarajući Poslužitelj - HOST11(old)
  • Hello,

    Please read this notice entirety, as it contains very important information regarding your hosting account on our server (HOST3), IP address: 184.172.223.67, and the impending mandatory maintenance and migration that will be occurring within 48 hours.

    The servers are being migrated onto brand new, upgraded hardware. We plan to facilitate this migration both as quickly and easily as possible, but also want to assure you that your total satisfaction with this migration is our primary objective. We will keep you updated via email and the network centre throughout this entire migration.

    Please be aware that there may be small amounts of downtime and that this process does require a change of IP address and nameservers, as such it is vital that you take action in regard to the DNS settings once the actual data migration has been completed.

    As mentioned, there are several automatic upgrades involved in this migration:

     -- All servers will now have a RAID1 hard disk configuration. In brief, a RAID1 is two disks containing exact copies of the data (a mirror) which allows for increased read speeds for faster delivery of requested data. Data can be read from both disks independently or in tandem, which also provides redundancy in the event of a disk failure.

     -- All servers also feature an optional Rescue & Hardware Monitoring KVM layer (which is included by default) allowing AEserver to monitor the server for any potential hardware failures and proactively resolve these issues before they result in any downtime and/or possible data loss.

     -- All servers will contain quad-core processors with hyper-threading enabled, which allows the for the processor to effectively share the workload at any given moment between cores resulting in the parallelization of computational processes, or simply put: increased speed.

     -- All servers are pre-configured to allow for the attachment of off-server SAN (Storage Area Network) backup solutions, allowing for increased flexibility and control over your backups.

    At this time, there are no changes needed to be made on your part. We'll contact you with another update, within 48 hours, once the migration process has started. When the migration has completed we will forward the traffic from the old server to the new server and we will send you another update which will contain specific details regarding the necessary DNS changes.


    Update:

    We are pleased to inform you that we have started the migration process for your hosting account on this server. IP: 184.172.223.67. At this time we are transferring all data from the current server to brand new hardware. During this migration your websites will remain online and should have very little downtime.  Once the migration has completed, we will send another update.

    Update #2:


    The upgrade of the server has completed successfully.

    All the domains are now hosted at a new location, with the following IP Addresses:

    198.57.164.23
    198.57.172.14
    198.57.172.15
    198.57.172.16
    198.57.172.17
    198.57.172.18
    198.57.172.19

    Because the traffic from the old server was immediately routed to the new server, there will be zero downtime and hopefully no issues as the DNS change is made by you and IP addresses propagate over to the new server.

    There is NO action required at your end, unless you are using a third party DNS provider and in this case, you will need to manually update the A records to point to the new IP of the server: Primary IP: 198.57.164.23

    Please do get in touch with us incase you have any issues with your account.

  • Datum - 15/03/2013 23:01 - 19/04/2014 01:44
  • Zadnje ažurirano - 18/03/2013 23:41
email slow on host5 (Riješen)
  • Prioritet - Srednji
  • Odgovarajući Poslužitelj - HOST5
  • We have received a report of slow emails for both outgoing and incoming methods on this server.


    Upon looking into the network monitor, we do see a temporary spike in load and we are currently working on changing the priority of the different tasks in order to reduce the load on the email server.

    Please follow this page for further updates about the issue.

  • Datum - 07/03/2013 13:14 - 15/03/2013 23:04
  • Zadnje ažurirano - 07/03/2013 15:16
host3.engage.ae down (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • host3.engage.ae is down as of 17:26 PM UAE time


    The server is back online after being rebooted.

  • Datum - 04/03/2013 17:38 - 07/03/2013 15:14
  • Zadnje ažurirano - 04/03/2013 19:57
Host5 down (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • The host5 server is currently down due to a disk partition issue which has caused one of the partitions to reach 100%.


    We are working on clearing this right away and will post updates on this page.

    Update: The issue has been solved at 2:20 AM UAE time.

  • Datum - 28/02/2013 00:13
  • Zadnje ažurirano - 28/02/2013 10:52
Server Down - HOST3 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • The server host3.engage.ae has been stuck due to a heavy process by one of the users on the server.

    We are now trying to eliminate the consequences of this load and are bringing back the server online on a safe mode in order to prevent any loss of data and email.

    Please watch this space for further updates.

    Update: Server back online.

  • Datum - 20/02/2013 11:53
  • Zadnje ažurirano - 20/02/2013 14:11
Server Down - HOST5 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • Dear Customer

    Around 10:47am this morning, the server experienced a traffic bottle neck due to one of the backup processed getting stuck.

    We are already working with our network provider to restore the server to an operational mode.

    Please follow this page for any further updates.

    Update: The server is back online after we have manually killed the stuck process. All services are back to normal within the next 5-10 minutes.

  • Datum - 22/01/2013 10:47 - 20/02/2013 13:55
  • Zadnje ažurirano - 22/01/2013 11:16
Server Down (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • The server host5.engage.ae is currently unaccessible and we are looking into the issue right away.

    We still have limited information about this and will update this page with more info once available.

     

    Update: The server is back online and we are now now updating the system. Please excuse the slow speed, this will resume after the update is over.

     

     

  • Datum - 07/11/2012 10:25 - 07/11/2012 20:37
  • Zadnje ažurirano - 07/11/2012 11:30
IP blockage on host5 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • Dear Customers

    It has come to our attention that the IP address on the host5.engage.ae server has been blocked by spamhaus due to one of our customers sending our massive amounts of spam last night.

    Details on this can be found here: http://www.spamhaus.org/sbl/query/SBL152935

    We are currently working with our network provider and spamhaus in order to clear our IP address as we have already removed the abusing customer's account.

    Our apologies for any hassle caused during this busy time of the day.

    Please follow this page for further updates.

    Update: removal request is pending execution with spamhaus.

    Issue Solved. Here is a reply from Spamhaus


    Hello,

    Thanks for your effort.
    We have removed the SBL record.

    Our mirrors will update within the hour.

    --
    Best regards,

    SBL Removals Team
    The Spamhaus Project
    Geneva Switzerland
    http://www.spamhaus.org

  • Datum - 28/08/2012 08:44 - 29/08/2012 00:05
  • Zadnje ažurirano - 29/08/2012 00:05
server issues (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5(2)
  •  

    The server host2.engage.ae is currently experiencing technical faults on serving DNS and email requests.

    We are actively working on the issue to get it resolved as soon as possible.

    Thank you for your patience.

     

    Update: server restarted, issue resolved.

  • Datum - 12/05/2012 09:37 - 28/08/2012 14:47
  • Zadnje ažurirano - 12/05/2012 12:13
Apache problem on host4 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5
  • A problem with the host4.engage.ae server has left most of the websites on the server unaccessible since afternoon time UAE.

    The server company has been informed about this issue and are already working on getting it back to normal.

    The issue has arised due to a recent httpd.conf configuration edit which is responsible for the global server functions.

    We apologies for any hassle caused with this unplanned downtime.

    Please monitor this page for progress on the updates.

  • Datum - 18/03/2012 13:16 - 19/03/2012 10:57
  • Zadnje ažurirano - 01/04/2012 10:57
Mail sending issues on host2 (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST5(2)
  • The Issue:

    A technical issue with the mail server on the host2 server has been created after yesterday's routine software update to our servers.

    Affected Server:

    host2.engage.ae (IP 209.217.243.204)

    Symptoms:

    Customers have reported that emails are recieved with no issue, however sending emails to external domains such us gmail, eim, du is an issue.

    The emails are being held for too long in the mail server queue and eventually time out.

    The Solution:

    Our server company has been informed of this issue and they are actively looking into the solution to this situation. The service will eventually get back online and all the emails in the queue will be delivered, otherwise you will recieve a bounce back message with a failure report, in this case you will need to resend the email.


    AEserver apologizes for this situation during peak hours of business in UAE, however the recent software released by cpanel has caused this issue which affected tons of servers world wide.

    We are working hard to get this resolved within the shortest possible time and with minimum delays for our valued customers.


    Please get back to this page for updates.



     

  • Datum - 23/02/2012 00:00 - 24/02/2012 12:06
  • Zadnje ažurirano - 23/02/2012 11:12
host1 server migration (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • Dear Client

    As you might have noticed already that the performance and uptime of one of your websites on our host1 server has been severely affected due to constant pressure on the server from overloading website especially during peak time. We have identified that the peak time was from 10 am to 2 pm UAE +4 GMT time.

    Your affected account: account on host1 server (IP: 70.86.150.58/9)

    The problem: High server load

    Cause: Overload during peak time

    Explanation: The host1 server is one of our veteran servers, it has been used and occupied since year 2007 and we have assigned new accounts to this server on a very good hardware to accounts ratio. This however has not helped us sorting out the problem. We have had many discussion with our server providers at the data centre and we have come up with a solution to take down this server and migrate all the accounts over to a brand new server.

    Solution: New server will setup over the weekend (Thursday 26th May-Ongoing). Al existing accounts will be moved over and verified by our team. Once the migration is completed, we will update the DNS server info for all your domains to point to the new server. The DNS propagation takes upto 48 hours to be completed in some case, however usually its done within a few hours in the good case.

    From this point, the new server will be responsible for delivering content and emails over to you. The old server will remain on a stand by mod in case we have missed anything or to reupload some files that have gone missing during the transfer.

    How are you affected?

    In the best case, you will not notice any difference or disruptions. Our aim is to minimize the downtime and loss of files. We do however confess that some emails (during a small time window and during the DNS propagation period) can go to the old server. However we will do our best to minimize this effect.

    Once the new server is stable, you will notice double the performance and absolutely no disruptions due to the server load.

    Here are the new server specs that your account will go into:

    Intel Xeon 3450 (Quad core) | 4 GB DDR3 RAM | 2x250 GB HDD | CentOS | 100mbps port

    We ask you for your patience and understanding during this period. This will solve all the existing problems once and for all.

    Please forward any concerns/comments to support@aeserver.com and we are looking to fulfill all of them.

    Thank you for your business with AEserver.

    Management

    AEserver.com (Engage AE LLC)

  • Datum - 26/05/2011 15:37 - 23/02/2012 11:00
  • Zadnje ažurirano - 26/05/2011 15:39
Mail Server Down (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • The mail server on one of our servers [host.engage.ae] is reported and confirmed to be down.

    There has been an over load.

    Our engineers at the data center have been notified in 5 minutes after the incident and they are still working on resolving the issue.

    No emails are lost during this time, they are kept for delivery in the mail queue.

    We ask you for your patience on this matter.

    Update: Issue Resolved @ 20:22 UAE Time

  • Datum - 13/03/2011 12:27 - 13/03/2011 00:00
  • Zadnje ažurirano - 13/03/2011 20:37
Hard Drive Replacement (Riješen)
  • Prioritet - Kritično
  • Odgovarajući Poslužitelj - HOST11(old)
  • Dear Client,

    We have been replacing a hard drive that was about to fail on the server midnight UAE time and this was expected to be done before morning UAE time, however, due to unforeseen circumstances, we are facing delays restoring the accounts onto the new disk.

    This will take a little longer than usual, but should be resolved before afternoon UAE time as mentioned to us from the datacenter.

    This is a temporary delay. We value your patience on this matter.


    Please feel free to contact us again anytime should you have any questions/issues.

  • Datum - 26/12/2010 00:00 - 27/12/2010 00:00
  • Zadnje ažurirano - 29/12/2010 09:59
Hard drive crash (Riješen)
  • Prioritet - Visok
  • Odgovarajući Poslužitelj - HOST11(old)
  • Affected clients: all clients on our ns10/ns11.aeserver.com server (host.engage.ae)

     

    It has come to our attention that the server is experiencing difficuties in serving web pages and emails. An investigation has shown that the main hard drive on the server has developed bad sectors and all the processes have been interupted to avoid loss of data. This is a physical failure, meaning that the hard drive itself has failed and will require replacement.

    Please be sure that we have fresh daily backup data of every single account on our external backup server.

     

    The estimated time for this issue to be resolved is: Max by Friday Late

     

    Please be aware that NO emails or data will be lost as they are kept pending until the server is back online.

     

    UPDATE 1 : The system will be stable in the next 10 hours.

    UPDATE 2: The hard drive has been now replaced and we are doing a full OS reinstall and then we will load all the account data from a fresh backup

    UPDATE 3: The restoration is almost over. There are about 75 more accounts to be restored and all services should stabilize in the next 2 hours.

    UPDATE 4: ALL ACCOUNTS HAVE BEEN RESTORED ON THE SERVER & ALL SERVICES ARE BACK TO NORMAL AS OF THIS MOMENT. PLEASE REPORT ANY ISSUES THAT YOU MIGHT NOTICE, ENCOUNTER WITHIN THE NEXT 24 HOURS OTHERWISE WE WILL RE ENABLE THE BACKUPS SO ALL YOUR ACCOUNT DATA WILL BE OVERRIDED WITH THE CURRENT STATE BACKUP

  • Datum - 16/07/2010 12:55 - 27/12/2010 10:06
  • Zadnje ažurirano - 17/07/2010 02:17
Email delivery on Blackberry (R) devices (Riješen)
  • Prioritet - Srednji
  • Odgovarajući Sustav - imap mail server
  • Dear Client,

    We have recieved a report from some of the client that they are facing delays in the delivery of the emails onto thier blackberry devices using the BIS.

     

    The issue has been investigated thoroughly and it seems that it has been resolved right now and was probably a temp. issue from the blackberry routing side.

     

    Please open a support ticket and report any further issues with regards to the same.

  • Datum - 01/06/2010 17:31 - 06/06/2010 00:00
  • Zadnje ažurirano - 06/06/2010 17:35