---
title: AI Builder troubleshooting
description: "Most AI Builder problems have a quick fix. Find yours below; if it is not here, our support team is available 24/7. ## Open AI Builder brings me back to the service page The builder only opens for an **Active**…"
url: "https://www.aeserver.com/support/ai-builder-troubleshooting/"
updated: "2026-11-10"
category: AEserver AI Builder
---

# AI Builder troubleshooting

Most AI Builder problems have a quick fix. Find yours below; if it is not here, our support team is available 24/7.

## Open AI Builder brings me back to the service page

The builder only opens for an **Active** service. Check the status at the top of your service page:

- **Pending:** the order or upgrade invoice has not been paid yet. Pay it from **Billing > My Invoices**.
- **Suspended:** usually an overdue invoice. Paying it reactivates the service.
- **Active, but you signed in as a contact:** see the next question.

## I am a contact on someone else's account

Contacts (sub-accounts) can only do what the account owner allows. Ask the owner to give you these permissions under **Account > Contacts**:

| To do this | You need |
| --- | --- |
| Open the builder | Perform Single Sign-On |
| Start a Free plan or change plan | Place New Orders/Upgrades/Cancellations |
| Add billing details when upgrading | Modify Master Account Profile |

## It says I already have a Free plan

Each account can have one Free plan, ever, including one that was later upgraded or cancelled. Choose Maker or Creator instead: [Upgrade or change your AI Builder plan](https://www.aeserver.com/support/ai-builder-change-plan/).

## The sign-up page says my email is already registered

You already have an AEserver account. Log in at **my.aeserver.com** with that email (use **Forgot password** if needed). You are brought back to finish, and the idea you typed is kept.

## The AI is stuck or taking too long

1. If there is no progress for 10 to 15 minutes, reload the page.
2. If the preview is frozen, use **Rebuild Preview** or **Restart App** in the preview toolbar.
3. If the last change broke something, open **Version history** (the clock icon) and restore an earlier version. This restores your pages and design, not stored data.
4. Still stuck? [Contact support](https://www.aeserver.com/contact-us/) with the chat link and roughly when it happened. Credits used by a confirmed stuck session are reviewed.

## The AI keeps making the same mistake

Tell it exactly what you did, what you see, and what should happen instead. Break big requests into smaller ones: each request can only take so many steps, so very large ones may be left unfinished. See [Writing a great prompt for AI Builder](https://www.aeserver.com/support/ai-builder-writing-a-great-prompt/).

## My credits ran out or are going fast

See [How AI Builder credits work](https://www.aeserver.com/support/ai-builder-credits/) for how to check your balance, make credits go further, and ask for a credit review when a response failed.

## Publishing or my domain is not working

See [Publish your site and connect your own domain](https://www.aeserver.com/support/ai-builder-publish-and-connect-domain/).

## Contacting support

Our team is available 24/7 by live chat and support ticket. [Contact us](https://www.aeserver.com/contact-us/). To help us help you faster, include:

- The email address on your AEserver account
- The link to your project or chat (copy it from your browser's address bar)
- What you were doing, what you see, and what you expected to happen

  **Try AEserver AI Builder free**500,000 credits to try it with your own idea, no card needed. [Start building](https://www.aeserver.com/ai-builder/).