Home Managed vs Unmanaged Hosting Support
Support Level Matrix
Managed vs Unmanaged Hosting Support
Applicable to VPS & Dedicated Servers
Service Component
Managed Server (Basic/Std/VIP)
Unmanaged Server
Out of Scope
Server Setup & Configuration
Provider handles OS installation, control panel setup, and basic server tuning.
Client installs and configures everything manually.
Custom OS templates, unsupported third-party software environments.
Software Installation & Updates
Provider installs common software (e.g. Apache, MySQL, PHP) and keeps them updated.
Client installs all software and is responsible for compatibility.
Client installs all software and is responsible for compatibility.
Security Management
Firewall setup, malware scans, patching, and server hardening included.
Client responsible for implementing all security protocols.
Recovery from hacked sites (unless covered in extended support), deep app-level security fixes.
Monitoring & Maintenance
24/7 uptime monitoring, resource usage alerts, automatic interventions for basic issues.
No monitoring — client must configure external tools.
Application-level performance tuning, monitoring of third-party APIs or remote assets.
Data Backups
(Addon) Scheduled backups (daily/weekly), with restore support depending on plan.
Client configures backups manually or through control panel.
Backup of external databases, large media libraries unless included in storage quota.
Technical Support
24/7 support including emergency interventions and OS-level issue resolution.
Basic hardware/network support only; no software help.
Application debugging, web development tasks, training sessions.
Control & Customization
Limited root access; we may restrict changes that impact stability/security.
Full root access; client can customize fully at their own risk.
Support for irreversible misconfigurations or damage caused by third-party scripts/tools.
Software Licenses
Often includes licensed software like cPanel, Softaculous, etc. depending on the plan
Client must purchase and manage licenses.
Paid third-party integrations, SaaS billing disputes, expired licenses caused by client delay.
The above support plans are applicable to our cloud servers/VPS, dedicated servers and managed WordPress plans only. To purchase or upgrade your existing support coverage plan, please contact our sales team. Plans can only be upgraded without a subsequent downgrade possible.
