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Terms of Service

As an AEserver client, you agree to be bound to the terms below. They are comprehensive terms that govern all our services, rights & financial obligations. Please read the agreement patiently and carefully.

Agreement Between AEserver & Customer

These Terms of Service (“Terms”) govern your (“Client,” “Customer,” “you,” or “your”) use of AEserver FZE, a company registered in SAIF Zone, Sharjah, United Arab Emirates (“AEserver,” “we,” “us,” or “our”) products and services (collectively, the “Services”). By purchasing or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

This agreement consists of the following sections:

The General section which is applicable to all customers.
The section with the .ae Domain Administration’s Terms and Conditions. This is applicable only for .ae domain registration clients
A template copy of The Domain Name License for all .ae Domains that you will agree to upon registering your .ae domain.
AEserver’s Cancellation Policy for Domain Registration. This is applicable for all Domain registration orders.
A copy of The Warranty for all .ae Domains
ICANN Registrants’ Benefits and Responsibilities
Domain Name Services Terms & Conditions

1. General Terms of Service – All Clients

1.1 Definitions & Age of Majority

1.1.1 Definitions

“Account” refers to the profile created when you sign up for our Services.
“Services” refers to any product or service (e.g., hosting, domains, VPS, etc.) provided by AEserver.
“Third-Party Providers” or “Vendors” are external suppliers (e.g., cPanel, Microsoft, Google) whose services or software may be resold or integrated by AEserver.

1.1.2 Age of Majority & Legal Competence

You must be at least 21 years old (or of legal age in your jurisdiction) and fully competent to enter into binding contracts.
If you are a legal entity, you confirm you are duly formed, in good standing, and have full authority to agree to these Terms.

1.2 Account Setup

1.2.1 Setup & Verification
We will set up your account after we receive payment and complete any necessary fraud screening. It is your responsibility to provide us with an email address that is not associated with the domain(s) you register or host with us.

1.2.2 Instant Activation
For PayPal or credit card payments, your account is typically activated immediately. Domains are registered in real time, and hosting/servers are provisioned instantly.

1.2.3 Notifications
We send activation details to your registered email. Please check your junk folder and whitelist our domain if emails do not appear in your inbox.

2. Content

2.1 Prohibited Content

You may not use AEserver Services for unlawful or unacceptable purposes under UAE or applicable international laws. Unacceptable material includes but is not limited to:

Content violating UAE law (directly or indirectly), including the UAE cyber laws.
Pirated software, hacking tools/programs
Hate speech, racism, or any form of extremism
Pornography or sexually explicit material
Copyrighted content used without permission
Illegal drugs or controlled substances

2.2 Uncertainty

Please contact us if you are unsure whether your content is permissible before signing up.

3. Zero Spam Tolerance Policy

3.1 General Prohibition

We have a zero-tolerance stance against using of our services for spam, unsolicited email, or bulk emailing. “Safe lists” and “double opt-in” lists misused for spam are also prohibited. Violations may result in immediate suspension or termination of your account without notice.

3.2 Clean-Up Fee

We reserve the right to charge a clean-up fee if spam is sent from your account. This fee is typically AED 10 (US$2.7) + taxes per 1,000 spam emails. You must safeguard your passwords and systems (with anti-malware, antivirus, etc.) to prevent compromised accounts from spamming.

3.3 Repeat Offenders

Terminated accounts may not re-register. Any re-registered account found sending spam will be terminated immediately without refund and may be subject to legal action.

3.4 Protection Measures

AEserver employs third-party email relays and outbound filtering solutions to minimize spam and protect our IP addresses from blacklisting.

4. Payments & Subscriptions

4.1 Billing & Recurrence

4.1.1 Billing Cycle
You agree to pay for Services in advance of the applicable service period. All services (including domain renewals) auto-renew unless you disable this in your client area. Kindly review our cancellation policy.

4.2 Payment Methods

4.2.1 Accepted Methods
We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, link, bank transfers (swift), and cash/cheque deposits into our UAE bank account (for UAE clients).
4.2.2 Additional Documentation
AEserver may request documentation (e.g., government-issued ID, “selfie” with card) to verify payment method ownership.
4.2.3 No Storage of Card Info
AEserver does not store full credit card details; we only keep a secure token provided by the payment gateway for recurring billing purposes.

4.3 Renewals & Suspensions

4.3.1 Renewal Notices
Multiple email reminders are sent before your billing cycle ends. You are responsible for monitoring these messages.
4.3.2 Suspension
If you fail to pay by the expiry date, the associated service is suspended. Domains will stop resolving, and hosting/servers may be terminated 7 days after non-payment, with data deletion.

4.4 Payment Disputes/Chargebacks

4.4.1 Immediate Suspension
Should a chargeback request be filed for any payment (credit card or PayPal), you acknowledge that all services linked to your account will be immediately placed on hold (suspended) while we investigate.
4.4.2 Unauthorized Charges
If you are not one of our customers and believe your card has been used without authorization (by seeing a charge on your statement from AEserver, please email support@aeserver.com for help. We maintain a zero tolerance policy for online fraud and will promptly remove any fraudulent services, including phishing or malware. Therefore, if you have any billing concerns, kindly open a support ticket through your account before contacting your financial institution.
4.4.3 False Pretenses
Chargebacks under false pretenses will incur an administrative fee of AED 200 (US$55) + taxes. We reserve the right to pursue legal action in the UAE to recover owed amounts.

5. Backups and Data Loss

5.1 Use at Your Own Risk

You assume full responsibility for maintaining copies of your all your data at all times. AEserver is not liable for file or data loss on our servers that occures due to technical issues or human factors.

5.2 AEserver Backup Policy

We regularly back up all accounts; however, we do not guarantee the integrity of these backups. We are not responsible for missing files, database corruptions, or issues arising during backup/restore processes.

5.3 Customer Responsibilities

We strongly recommend retaining multiple backups (e.g., local copy, offsite/cloud, external drive). AEserver’s “backup guarantee” applies only to additional, paid backup services (snapshots, Acronis, etc.) that are part of a pre-agreed service level agreement (SLA).

6. Service Cancellations

6.1 Cancellation by AEserver

We may cancel your account at any time if it violates these Terms or any applicable regulations, including the UAE law.

6.2 Cancellation by Customer

You may cancel your account at any time via the client portal or by contacting us. A refund is only available within the first 30 days of the subscription for eligible Services.

6.3 Payment Delays & Bounced Cheques

AEserver does not offer credit facilities unless pre-arranged. Bounced cheques may incur a fee of AED 500 + taxes per cheque. If an account is in arrears due to disputes, we may suspend it until payments clear.

7. Resource Usage (Applicable to Shared Hosting)

7.1 Resource Limitations

You may not continually utilize 25% or more of system resources (CPU, RAM) for longer than 90 seconds. Activities causing high load (CGI scripts, PHP, FTP) may require specialized plans.

7.2 Fair Use

“Unlimited” hosting is subject to fair usage, ensuring no single client abuses shared resources. Hosting for file storage/sharing or large-scale media hosting is prohibited unless you have a plan that explicitly allows it. The fair usage involves not using more than 100GB of disk space and no more than 10GB per single mailbox.

7.3 Prohibition on Resale or Sub-Leasing

7.3.1 Shared hosting is for your direct use only; you may not resell or sub-license it. If you host websites for multiple end users, you must purchase a reseller hosting plan or another authorized solution.

7.3.2 No Resale or Sub-Leasing: The Customer acknowledges that AEserver’s shared hosting services are intended solely for the Customer’s own personal or business use. Under no circumstances may the Customer resell, sub-license, lease, or otherwise permit any third party to use or access the shared hosting services (including, but not limited to, web space, bandwidth, email, or other resources) provided under the Customer’s account.

7.3.3 Reseller Hosting Requirement: If the Customer intends to host websites, applications, or content on behalf of multiple end users, clients, or other third parties, the Customer must purchase a reseller hosting plan or another hosting solution specifically authorized by AEserver for such purpose.

7.3.4 Enforcement and Remedies: AEserver reserves the right, in its sole discretion, to investigate reports of misuse or violations of this provision. Upon determining that a violation has occurred, AEserver may immediately suspend or terminate the Customer’s account without prior notice. The Customer agrees that AEserver shall not be liable for any direct or indirect damages resulting from such suspension or termination.

8. Bandwidth Usage

8.1 Allocated Allowance

Each hosting package, cloud servers or dedicated servers have a set monthly bandwidth limit. If you exceed this amount, AEserver may suspend your account until the next cycle, require an upgrade, or impose additional fees, also known as overusage or overage fees.

8.2 No Carry-Over

Unused bandwidth in one month does not roll over to the next.

8.3 Unlimited Hosting Fair Use

You are expected to use the service in good faith for typical personal or SMB websites. Section 7 applies to resource-intensive or abusive usage.

9. 30 Days Money Back Guarantee & Refunds

9.1 Refund Eligibility

You may obtain a full refund within 30 days of initial purchase for eligible shared hosting plans (Linux/Windows). No refunds apply to domain registrations, license fees, VPS, Dedicated Servers, Emails, SSLs, etc or special offer/trial products.

9.2 Refund Process

Send a request to our billing department. Approved refunds are processed within 5 working days to the original payment method or as account credit.

10. Downtime & Service Level Agreement (SLA)

10.1 99.9% Uptime Commitment

AEserver endeavors to maintain a monthly uptime of 99.9%, measured at our data center’s network interface, excluding force majeure events, scheduled maintenance, etc.

10.2 Scheduled & Emergency Maintenance

We post/email notices for planned maintenance whenever possible. In emergencies, maintenance may occur with little or no notice.

10.3 Service Credits

If uptime drops below 99.9% (excluding stated exceptions), you may request a service credit. Credits are prorated for downtime exceeding the SLA limit, capped at one month of hosting fees.

Eligibility: If we fail to meet the 99.9% monthly Uptime Commitment (excluding any scheduled or emergency maintenance or other exclusions specified above), you may be eligible for a service credit. Service credits are your sole and exclusive remedy for downtime under this Agreement.
Amount of Credit: Service credits are calculated based on the prorated fees for the period of downtime in excess of the applicable Uptime Commitment, up to a maximum of one (1) month’s hosting fee for the affected service in any given billing cycle.
Claim Procedure:
- You must submit a support ticket or email to our billing department within fourteen (14) days of the end of the month in which the downtime occurred.
- Claims must include documentation or logs indicating the specific dates, times, and duration of the downtime.
- We will review all claims in good faith, and our determination of eligibility for a service credit shall be final.
Application of Credits: Approved service credits will be applied toward future billing for the affected service and are not refundable in cash.

10.4 Limitations & No Extra Warranties

We disclaim liability for indirect or consequential damages from downtime. Service credits are your sole remedy for SLA breaches. Except for the stated Uptime Commitment, services are provided “as is.”

10.5 Other Exclusions

10.5.1 The Uptime calculation excludes downtime that results from:

Events beyond our reasonable control (force majeure), including natural disasters, power failures, or third-party attacks (e.g., DDoS).
Issues with your internet service provider (ISP) or external network.
Your or your users’ misuse, custom scripts, software or coding errors, security misconfigurations, or any breach of this Agreement.
Suspension or termination of your account in accordance with our Terms of Service.

10.5.2 No Liability for Indirect or Consequential Damages: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, business interruption, or related expenses arising from or relating to downtime.

10.5.3 Maximum Liability: Our total aggregate liability for any downtime is limited to the total fees you paid to AEserver for the affected service(s) during the one (1) month immediately preceding the event giving rise to the claim.

10.5.4 Sole Remedy: Except as expressly provided herein, service credits are your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide the hosting services.

10.5.5 No Warranties Beyond SLA
Except for the Uptime Commitment expressly stated above, all hosting services are provided “as is” and “as available,” and we disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Price & Package Changes

We reserve the right to change the prices listed on our site. Additionally we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/addons and offerings become available which are packaged into new plans and offered on our website.

12. Communication & Support

12.1 Mailing List & Service Notices

As a customer, your email is added to our list for announcements, updates, or greetings. These are essential service communications.

12.2 Support Channels

Standard support is handled through tickets in your client area, operating 24/7/365. Advanced or premium support (phone, chat, WhatsApp) is only available if purchased as an addon.

12.3 Customer Responsibility

You must check the email you registered for invoices, suspension, or renewal notices. We only accept support or billing requests from the registered email or via support tickets.

13. Termination and Access

13.1 AEserver’s Right to Terminate

We may terminate your access to any or all Services at any time, with or without notice, if you breach these Terms or misuse system resources.

13.2 Account Holder’s Right to Terminate

You may terminate your account at any time via the client portal. Any pre-paid fees are generally non-refundable unless stated in Section 6 or 9.

13.3 Fee Obligations

Upon termination, any owed fees become immediately due. If your use has caused liabilities, you may be responsible for collection costs, including attorneys’ fees.

13.4 Survival of Terms

Provisions related to ownership, disclaimers, indemnities, and liability limitations survive termination.

14. Indemnification

You agree to defend, indemnify, and hold AEserver harmless from any claims, liabilities, losses, or damages (including attorney’s fees) arising out of:

14.1 Any service or product provided or performed by you or your assigns using AEserver’s Services.
14.2 Infringement of third-party intellectual property rights by your content or activities.
14.3 Any breach of these Terms by you or your end users.
14.4 Claims of personal injury or property damage caused by products/services distributed through AEserver’s infrastructure.

15. Disclaimer & Liability Limitations

15.1 As-Is, As-Available Services

AEserver provides all Services on an “as is” and “as available” basis. We disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement to the fullest extent permitted by UAE law.

15.2 Maximum Liability Cap

To the extent permitted by law, AEserver’s total aggregate liability for any claim arising from these Terms shall not exceed 1,000 AED. We shall not be liable for indirect, special, incidental, or consequential damages.

15.3 Force Majeure

We will not be liable for any delay or failure due to events beyond our reasonable control, including natural disasters, wars, strikes, network outages, or governmental actions. If a force majeure event persists for over three (3) months, either party may terminate the affected Services without penalty.

15.4 Mandatory UAE Law

Nothing in this Agreement excludes or limits AEserver’s liability if such limitation is prohibited under UAE law.

16. Changes to the Terms of Service

16.1 Revision Rights

We reserve the right to amend these Terms at any time without prior notice. Updates are typically posted on our website, and continued use of the Services constitutes acceptance of the revised Terms.

16.2 Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts in DIFC.

By using AEserver’s Services, you confirm that you have read, understood, and agree to these Terms in their entirety. If you do not agree, you must discontinue using our Services immediately.

2. The .ae Domain Administration Terms and Conditions

1. Registrar’s agency

The Registrar agrees and covenants to act as an agent for the .aeDA for the sole purpose, but only to the extent necessary, to enable the .aeDA to receive the benefit of rights and covenants conferred to them under this Registrant Agreement.

2. Registration of Domain Names

2.1 A Domain Name Application must be in the form prescribed under the .aeDA Policies. The Domain Name must comply with the .aeDA Policies.

2.2 The Registrar and the Registrant do not have any proprietary right arising from:

2.2.1 the Registered Name;

2.2.2 the entry of a Domain Name in the Registry Database.

2.3 All personal information pertaining to the Registrant is held by the .aeDA for the benefit of the public of the UAE.

3. Registrant information

The Registrant grants to:

3.1 the .aeDA, the right to publicly disclose to third parties, all information relating to the Registered Names in accordance with the .aeDA Policies which are available on the .aeDA’s website;

3.2 the Registrar, the right to disclose to the .aeDA Registry, all information which is reasonably required by the .aeDA Registry in order to Register the Domain Name in the Registry; and

3.3 the .aeDA Registry, the right to publicly disclose to third parties, all information relating to the Registered Name to enable the .aeDA Registry to maintain a public WhoIs service, provided that such disclosure is consistent with all relevant .aeDA Policies.

4. Change of Registrar

4.1 The Registrar must ensure that the Registrant can easily transfer Sponsorship of the Registered Names the subject of this Agreement to another Registrar in accordance with the .aeDA Policies. The .aeDA Policies include, but are not limited to, such matters as:

4.1.1 the maximum fees chargeable by the Registrar;

4.1.2 when fees are not chargeable by the Registrar;

4.1.3 the circumstances pursuant to which the Registrar must transfer the Sponsorship of the Registered Names the subject of this Agreement; and

4.1.4 the circumstances pursuant to which the Registrar does not have to transfer the Sponsorship of the Registered Name the subject of this Agreement.

4.2 In the event that:

4.2.1 the Registrar is no longer a Registrar; or

4.2.2 the Registrar’s Accreditation is suspended or terminated; or

4.2.3 the Registry-Registrar Agreement (RRA) is terminated by .aeDA, the Registrant is responsible for transferring the Registered Domain Name the subject of this Agreement to a new Registrar in accordance with the .aeDA. Policies within 30 Calendar Days of written notice being provided to the Registrant by the .aeDA. In the event that the Registrar-Registry Agreement (RRA) between the .aeDA and the Registrar is terminated, the Registrar must not charge the Registrant any fee for the transfer of the Registered Domain Name the subject of this Agreement to another Registrar.

5. Registrar’s obligations

5.1 The Registrar must immediately give written notice to the Registrant if:

5.1.1 the Registrar is no longer a Registrar; or

5.1.2 the Registrar’s Accreditation is suspended or terminated; or

5.1. the Registry-Registrar Agreement (RRA) ais terminated by the .aeDA.

5.2 The .aeDA may post notice of:

5.2.1 the fact that the Registrar is no longer a Registrar;

5.2.2 the suspension or termination of a Registrar’s Accreditation; or

5.2.3 the termination of the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar on its web site and may, if it considers appropriate, give such written notice specifically to the Registrant.

6. Registrant’s obligations

6.1 Throughout the Term of the Registrant Agreement, the Registrant must:

6.1.1 comply with the .aeDA Policies; and

6.1.2 give notice to the .aeDA Registry, through the Registrar, of any change to any information in the Registrant Data.

6.2 The Registrant must not, directly or indirectly, through Registration or use of its Domain Name or otherwise:

6.2.1 Register a Domain Name for the purpose of diverting trade from another business or web site;

6.2.2 deliberately Register misspellings of another entity’s company or brand name in order to trade on the reputation of another entity’s goodwill; and

6.2.3 Register a Domain Name and then passively hold a Domain Name License for the purpose of preventing another Registrant from Registering it.

6.3 The Registrant must not in any way:

6.3.1 transfer or purport to transfer a proprietary right in any Domain Name Registration;

6.3.2 grant or purport to grant a Registered Domain Name as security; or

6.3.3 encumber or purport to encumber a Domain Name Registration.

6.4 The Registrant will, immediately upon being requested to do so, enter into Domain Name Licence with the .aeDA.

7. Dispute resolution

7.1. The .aeDA currently has in place a dispute resolution policy called aeDRP (the .ae Dispute Resolution Policy) between the Registrant and a third party, in relation to entitlements to the Registered Domain Name the subject of this Agreement. The parties agree that the aeDRP binds the Registrar and the Registrant as if it were incorporated in the Registrant Agreement

8. Registrant Warranties

8.1 The Registrant Warrants that it meets, and continues to meet, the Eligibility criteria prescribed in the .aeDA Policies relating to the Registering of a Domain Name. In the event that the Registrant cases to meet such Eligibility criteria, the Domain Name License may be terminated by either the Registrar or the .aeDA.

8.2 The Registrant makes the warranties set out in Registrant Warranties Policy (and any other Policy introduced in substitution, replacement or amendment to that Policy by the Registrar). The warranties include, without limitation, that all information supplied to the Registrar for the Registration of the Domain Name the subject of this Agreement is true, complete and correct. The Registrant accepts that the .aeDA or the Registrar shall cancel the Registration of the Domain Name the subject of this Agreement if any of the warranties are not true.

8.3 The Registrant Warrants that it has not previously submitted a Domain Name which is the same as the Domain Name the subject of this Agreement for Registration with another Registrar where:

8.3.1 the Registrant is relying upon the same Eligibility criteria for both Domain Names; and

8.3.2 the Domain Name has previously been rejected by the other Registrar.

9. Liability

9.1 The Registrant shall not pursue any claim against the .aeDA for anything arising out of this Agreement or related to the Domain name the subject of this agreement, and the .aeDA is not liable for any direct, indirect, special, punitive, exemplary or consequential damages, including but not limited to damages resulting from loss of use, lost profits, lost business revenue or third party damages arising from any breach by the Registrar of its obligations under the Registrant Agreement or the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar.

9.2 The Registrant acknowledges and agrees that if the Registrar has any outstanding fees owing to the .aeDA, entitling the .aeDA to terminate the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar, the .aeDA may in its sole discretion terminate the Registry-Registrar Agreement (RRA).

9.3 The Registrant agrees that the .aeDA is not responsible for the use of any Domain Name in the Registry database and that the .aeDA is not responsible in any way for any conflict or dispute with or any actual or threatened claim against a Registrar or Registrant, including one relating to a registered or unregistered trademark, a corporate, business or other trade name, rights relating to a name or other identifying indicia or of an individual or other intellectual property rights of a third party or relating to the defamation or unlawful discrimination with respect to any other person.

9.4 Notwithstanding any other provision of this Agreement and to the fullest extent permitted by law, the .aeDA will not be liable to the Registrant for consequential, indirect or special losses or damages of any kind (including, without limitation, loss of profit, loss or corruption of data, business interruption or indirect costs) suffered by the Registrant as a result of any act or omission whatsoever of the .aeDA, its employees, agents or subcontractors.

3. The Domain Name License for all .ae Domains

CERTIFICATE OF REGISTRATION AND DOMAIN NAME LICENCE (the “Agreement”)

This Agreement governs the terms by the TDRA (“We”) grant to <insert the name of the Registrant> (“You”) the exclusive right to use the <insert the Domain Name(s)> Domain Name(s) (the “Domain Name”) in respect of the Domain Name System for the period indicated in this Agreement, and once signed or executed by both of us, or both of us have otherwise indicated our intention to be bound by it, it will also serve as the Certificate of Registration in Your favour of all Domain Names covered by it.

All the terms of the Registrant Agreement, the Warranties, and all .ae DA Policies are incorporated into this Agreement by reference.

By Registering this Domain Name You have signified Your acceptance of this Agreement. You have accepted this Agreement either for:

Yourself, in which case You will be the Registrant as that terms is used in all .aeDA Policies, and hereby agree to be bound by its provisions; or
on behalf of another person or entity such as Your employer. In this case that other person or entity will be the Registrant, and agree to be bound by its provisions.

If You have accepted this Agreement on behalf of Your employer or another entity that is to be the Registrant, You hereby represent and warrant that You have full legal authority to bind such other person or entity to the terms of this Agreement, and that You are acting as agent for that other person or entity for the purpose of entering into this Agreement on that other person or entities behalf, and it is within Your express authority as agent to do. If You do not have such authority or You do not accept or agree with these terms, do not accept the Agreement.

1 Definitions and Interpretations

1.1 Subject to Section 1.2, for the purposes of this Agreement, unless the context otherwise requires or unless otherwise defined in this Agreement, terms used in this Agreement shall have the same meaning as those terms when used in the Registrant Agreement.

1.2 Notwithstanding Section 1.1, the following terms shall have the following meanings unless the context indicates otherwise:

“.aeDA Policies” means the policies, procedures, guidelines, directions, notices, regulations, decisions, directives issued and made publicly available by the .aeDA from time to time and as may be modified or amended from time to time and each one is a “Policy”;

the “Domain Name Licence Period” means from <insert the date that the Domain Name is Registered or Renewed> to the <insert the date that the Domain Name Licence Expires>;

the “Registrant Agreement” means the agreement to be entered into between You and the Registrar with respect to, inter alia the provision of Registrar Services to You;

the “Registrar” means <insert the name of the Registrar>;

the “Warranties” means the .aeDA Policy entitled the Registrant Warranties Policy; and

“You” means both the person who or entity which executes this Agreement and the Registrant, including where the person who, or entity which executes this Agreement, does so as agent for another person or entity.

1.3 Except where the context otherwise requires, the following principles will apply in interpreting the terms of this Agreement:

words importing the masculine, feminine or neuter gender include any of them, and the singular includes the plural and vice versa;
clause or section headings are for ease of reference only and do not affect the meaning of this Agreement;
references to notice mean notice in writing;
the Schedules and any appendices or annexures form part of this Agreement;
a reference to a Party includes its executors, administrators, successors and permitted assigns;
words and expressions importing natural persons include partnerships, bodies corporate, associations, governments, governmental and local authorities and agencies; and
the defined terms “We”, “Ours”, “Us” and “You” include all pronouns and adjectives.

2 Agreement Terms

2.1 Subject to Section 2.2 We hereby grant to You a licence to use the Domain Name as Registered in the .aeDA Registry Database for the purposes directly associated with the operation of a website or associated resources and the Domain Name System, but the .aeDA does not hereby grant You any other intellectual property rights in the Domain Name.

2.2 It is condition of this Agreement and the licence We grant to You under it, that You fully comply with its terms and those of the Registrant Agreement, the Warranties, and all applicable .aeDA Policies.

3 Term of Agreement

3.1 This Agreement is effective until the Domain Name Licence Period has expired, or it is terminated by Us in accordance with Section 3.2.

3.2 We may terminate this Agreement and the licence We grant to You under it without notice or liability to You in the event that You breach any term of it, any term of the Registrant Agreement, any Warranty, or any relevant .aeDA Policy.

4 Exclusion of Liability and indemnity

4.1 We shall not be held liable to You, and You expressly waive any liability of Us to You whether arising directly or indirectly in contract, tort, or on any other basis for any matter arising out of the Registrant Agreement, the Warranties, any. aeDA Policies, the actions or omissions of any Registrar, any Reseller, or any other third party, or Your use of the Domain Name.

4.2 We make no representations to You regarding the Domain Name or Your use of it, or the rights of any third party in it. You expressly waive any liability of that We may incur arising out of Your use of the Domain Name.

4.3 You warrant to Us that Your use of the Domain Name will not in any way infringe the rights of any third party and You fully indemnify Us for any liability, loss or damage We suffer as result of Your use of the Domain Name.

Click to read the official aeDA policy site

4. AEserver’s Cancellation Policy for .ae Domain Registration

If a request from a Registrant for Deletion of a Domain Name is made less than or equal to three (3) Calendar Days after the creation of the Domain Name, then the original Grace Period applies and:

The Domain Name is ‘Cancelled’;

Any Domain Name Server Records for the Domain Name are removed from the DNS Service;

The registrant may request a full refund, less AED 50/$13.60 administration fee + tax.

Click to read the official aeDA policy web page

5.The Warranty for all .ae Domains

By submitting this Application for a Domain Name, you hereby confirm that you are Eligible to hold the Domain Name set out in this Application, and that all information provided in this Application is true, complete and correct, and is not misleading in any way. If any of the information is later found not to be true, or is incomplete, incorrect, or misleading in any way, or if you have submitted this Application in bad faith, the Domain Name License shall be Cancelled and you shall permanently lose the use of the Domain Name.

Click to read the official aeDA policy web page

6. ICANN Registrants’ Benefits and Responsibilities

By submitting this Application for a Domain Name, you hereby confirm that your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.

Please refer to ICANN’s Registrants’ Benefits and Responsibilities. Click here.

7. Domain Name Services Terms & Conditions

1. Domain Registration Terms

1.1. The client understands and agrees that registering a domain name through AEserver is subject to the terms and conditions set forth by third-party entities, including the relevant registry for that domain extension or national domain name registries such as the aeDA for .ae domains, TRA Bahrain for .bh domains and other providers including our partners. The client also agrees to abide by ICANN regulations and any registry-specific policies pertaining to domain names at all times. The client further agrees to indemnify AEserver and the applicable registry against any claims arising from the client’s use of the domain or any breach of these or related third-party terms.

1.2. AEserver’s responsibility in the domain registration and renewal process is limited to submitting the client’s request to the appropriate registry, this could be in real time via the EPP protocol or manually via the registrar’s/registry’s system for some extensions. It remains the client’s obligation to confirm that the domain has been successfully registered or renewed with the registry and any concerns raised to our support department within 7 working days after the relevant action has occurred (such as a payment or a confirmation email sent out to the client).

1.3. The client warrants that any domain name registered:

1.3.1. does not infringe upon the rights of third parties, including intellectual property rights;

1.3.2. is not registered or used in bad faith or in a manner that could be considered abusive under relevant registry or ICANN dispute policies;

1.3.3. will not be used for illegal or unauthorized purposes.

1.4. AEserver will make reasonable efforts to register requested domains, but is under no obligation to fulfill any request if the domain is unavailable or cannot be registered.

1.5. AEserver makes no warranty or guarantee, express or implied, that any specific domain name is available for registration and will not be held liable if the domain cannot be registered.

1.6. AEserver reserves the right to change the registrar of record for a domain name at its discretion without prior notice to the client.

1.7. The client consents to AEserver sharing domain registration data with ICANN, the relevant domain registry, legal authorities, and other necessary entities as required by law or policy.

1.8. Certain client information may be made publicly accessible through the WHOIS database in accordance with ICANN and registry requirements. The client waives any legal claim against AEserver regarding these disclosures.

1.9. If the client has not purchased WHOIS privacy protection which is only available for certain domain name extensions that support it, the client must ensure their publicly displayed WHOIS information remains accurate. Inaccurate data may lead to suspension or deletion of the domain by AEserver, the registry, or ICANN.

1.10. Some domain extensions may include security features such as registrar or registry locks that maybe be automatically applied or available at extra fees.

2. Domain Renewals

2.1. AEserver will attempt to automatically renew domains on the client’s behalf provided that:

2.1.1. the client has a valid and current payment method on file – such as a credit card;

2.1.2. the domain has not been set to cancel or auto-renew off toggled.

2.2. If either of the above conditions are not met, the domain will not be auto-renewed, and AEserver shall bear no responsibility for any resulting expiration or consequences.

2.3. Auto-renewals will generally be processed for the same duration as the domain’s initial term unless updated via the client’s AEserver portal.

2.4. AEserver may initiate payment collection for domain renewals up to thirty 30 days prior to expiry. While the system will prioritize the default payment method, AEserver reserves the right to use any valid payment method stored in the client’s account.

2.5. Domain renewals are billed at AEserver’s then-current rates, which are published on the AEserver website and in the client portal.

2.6. If a domain is not renewed by its due date, it will be considered expired and the provisions under Section 6 will apply.

2.7. Most domains can be registered or renewed for up to 10 years, subject to specific restrictions imposed by their respective registries. For .ae & .qa the registration term is maxed at 5 years.

3. Domain Cancellations

3.1. For .ae or امارات. or .bh or .qa domains, AEserver allows cancellations within three (3) calendar days of registration, subject to a deduction of AED 50+VAT for processing. No refunds will be issued beyond this period. Cancellation requests must be submitted via a support ticket.

3.2. Domains outside of the namespace mentioned in 3.1 are not eligible for cancellation or refund once registered.

3.3. If a domain is bundled with another AEserver service, cancelling one does not automatically cancel the other. Each service must be terminated individually.

4. Domain Refunds

4.1. Domain registrations and renewals, except for .ae and امارات. and .bh and .qa domains within the eligible period, are non-refundable.

4.2. Once a domain is successfully registered with the registry, no refund can be issued due to its unique nature.

4.3. If the client makes an error during domain registration (e.g., spelling mistake or choice of wrong name), AEserver bears no responsibility. The client must review carefully before submitting the order on our platform.

4.4. Domains are considered bespoke services, and by registering a domain, clients agree to waive any applicable cooling-off period under consumer protection laws.

5. Domain Transfers & Ownership

5.1. Ownership is determined by WHOIS records stored at the respective domain registry. If unclear, AEserver may request supporting documentation.

5.2. In case of ownership disputes between clients, you agree to first attempt resolution directly with the third party, and AEserver may request written proof of efforts made.

5.3. To transfer a domain, the client must:

obtain all necessary consents;
submit valid supporting documents;
comply with AEserver’s domain verification & transfer process.

5.4. Clients are responsible for providing transfer authorization codes (also known as EPP codes, auth codes or domain passwords) and ensuring successful completion. In case of cancellation, the client must contact AEserver to request a refund (if applicable).

5.5. Manual transfers and internal transfers between AEserver clients may require additional fees as published on AEserver’s website.

5.6. Transferred domains may include an automatic one-year renewal depending on the extension.

5.7. When transferring ownership to another person (the “Transferee”), the client must confirm that the Transferee agrees to AEserver’s terms and provide proof upon request.

5.8. AEserver may block domain transfers until all outstanding fees on the losing account are cleared.

5.9. If AEserver receives a verified trademark complaint or dispute resolution ruling from a recognized authority such as the domain registry, registrar or WIPO, the domain may be placed on hold or transferred into AEserver’s internal account pending investigation.

5.10. Domains subject to ownership or legal disputes may be locked, placed on hold, and moved to a holding account until resolution is proven via legal documentation.

5.11. AEserver may act as Designated Agent per ICANN’s Transfer Policy to approve registrant changes and may bypass the 60-day lock in such cases.

6. Expired Domains

6.1. Once expired, a domain will cease to function and be considered inactive, this happens by removing the DNS delegation information from the domain name zone file.

6.2. Expiration may occur due to non-payment, intentional cancellation, or manual renewal failure.

6.3. It is the client’s responsibility to maintain an up-to-date email address for renewal reminders.

6.4. Some domains enter a grace and/or redemption period (RGP) after expiration, while others may be immediately unrecoverable.

6.5. Domains without recovery periods are considered permanently lost upon expiration, and AEserver bears no obligation to retrieve them.

6.6. Within three (3) days after expiration, AEserver may:

renew the domain and hold it in escrow;
redirect DNS or park the domain;

6.7. Where applicable, the client may renew the domain within 30 days (“Grace Period”) by paying the renewal fee. Some domains have a shorted or an extended grade period, the accurate information pertaining to certain domain extensions is always visible in your client area or can be provided on request by our customer care team.

6.8. After Grace Period expiry, AEserver may at its own discretion:

auction the domain;
modify contact details;
transfer ownership.

6.9. If the domain is recoverable under a redemption period, both renewal and redemption fees must be paid in full to reclaim it. These fees are non negotiable and are set by the respective registry/registrar.

6.10. AEserver is not obligated to attempt recovery of a domain unless payment is received in advance.

6.11. Domain renewals are not guaranteed, even if attempted. clients should verify renewal success via WHOIS or their AEserver account.

6.12. AEserver is not responsible for internal, external or third party system failures, technical issues or other actions that could prevent a domain name renewal from being processed. You acknowledge that you are responsible to maintain and verify domain name records at all times.

7. Compliance and Enforcement

7.1. By registering a domain, you agree to follow the rules outlined by the applicable registry, including aeDA, TRA Bahrain, CRA Qatar, ICANN or other national registries.

7.2. AEserver will act in compliance with all laws and industry regulations in case of disputes, legal action, or misuse.

8. Free Domain Offers

8.1. AEserver may include a free domain registration with certain hosting plans, valid for the first year and limited to standard domains as published on our website at the time of checkout

8.2. This offer is valid at checkout only and cannot be redeemed post-purchase.

8.3. Free domains apply only to new hosting accounts and not to upgrades or package changes.

8.4. If a hosting refund is issued, the cost of the free domain will be deducted from the refund amount.

#End of TOS [version 3.2]#