Most AI Builder problems have a quick fix. Find yours below; if it is not here, our support team is available 24/7.
Open AI Builder brings me back to the service page #
The builder only opens for an Active service. Check the status at the top of your service page:
- Pending: the order or upgrade invoice has not been paid yet. Pay it from Billing > My Invoices.
- Suspended: usually an overdue invoice. Paying it reactivates the service.
- Active, but you signed in as a contact: see the next question.
I am a contact on someone else’s account #
Contacts (sub-accounts) can only do what the account owner allows. Ask the owner to give you these permissions under Account > Contacts:
| To do this | You need |
|---|---|
| Open the builder | Perform Single Sign-On |
| Start a Free plan or change plan | Place New Orders/Upgrades/Cancellations |
| Add billing details when upgrading | Modify Master Account Profile |
It says I already have a Free plan #
Each account can have one Free plan, ever, including one that was later upgraded or cancelled. Choose Maker or Creator instead: Upgrade or change your AI Builder plan.
The sign-up page says my email is already registered #
You already have an AEserver account. Log in at my.aeserver.com with that email (use Forgot password if needed). You are brought back to finish, and the idea you typed is kept.
The AI is stuck or taking too long #
- If there is no progress for 10 to 15 minutes, reload the page.
- If the preview is frozen, use Rebuild Preview or Restart App in the preview toolbar.
- If the last change broke something, open Version history (the clock icon) and restore an earlier version. This restores your pages and design, not stored data.
- Still stuck? Contact support with the chat link and roughly when it happened. Credits used by a confirmed stuck session are reviewed.
The AI keeps making the same mistake #
Tell it exactly what you did, what you see, and what should happen instead. Break big requests into smaller ones: each request can only take so many steps, so very large ones may be left unfinished. See Writing a great prompt for AI Builder.
My credits ran out or are going fast #
See How AI Builder credits work for how to check your balance, make credits go further, and ask for a credit review when a response failed.
Publishing or my domain is not working #
Contacting support #
Our team is available 24/7 by live chat and support ticket. Contact us. To help us help you faster, include:
- The email address on your AEserver account
- The link to your project or chat (copy it from your browser’s address bar)
- What you were doing, what you see, and what you expected to happen
