🧾 How to Update Invoice Details in Your Account #
This guide will help you understand how invoice details work in your client area and what to do if you need to update or correct information on an invoice that has already been generated — whether it’s marked as PAID or UNPAID.
📌 Why Can’t I Edit Invoice Information After It’s Created? #
When an invoice is automatically generated by our system, it pulls the account profile details (or a designated billing contact, if set) that are saved at that moment. This includes:
- Full name or company name
- Address and country
- VAT or TRN (Tax Registration Number), if applicable
Important: Even if you update your account details afterward, the invoice will still reflect the original information that existed at the time of its creation.
This is in line with accounting best practices and local tax regulations, which require that financial documents remain unchanged once issued.
🔒 Can Invoice Details Be Modified? #
In most cases, no — especially if the invoice has already been PAID. Once marked as paid, invoices are locked and cannot be changed.
If the invoice is UNPAID, you may still have some options depending on the change required.
🛠 What to Do If You Need to Update Invoice Details #
1. ✅ Need to Add a UAE TRN (Tax Registration Number)? #
If your company now has a TRN and you want it reflected on future invoices — or even an existing UNPAID one — you can follow our guide here:
👉 Add TRN to Your Account
Note: This applies only if your company name and country remain the same.
2. 🔁 Need to Change the Company Name or Country? #
If your business details have changed — for example, you’ve rebranded or relocated — please follow the instructions in this guide:
👉 How to Change Your Company Name and Country in Your Profile
After updating, all future invoices will reflect the new information.
Existing invoices cannot be changed due to regulatory compliance.
🚨 Reminder Before You Pay! #
Once an invoice is marked PAID, no changes — including tax numbers, names, or addresses — can be made.
✅ Please double-check your profile and invoice details before making payment.
If you’re unsure or need assistance, feel free to contact our support team and we’ll be happy to help.
💡 Summary #
| Change Needed | Can Be Done on Existing Invoice? | Action Required |
|---|---|---|
| Add or update TRN | ✅ If UNPAID | Follow TRN Update Guide |
| Change company name or country | ❌ Not on existing invoices | Update your profile for future invoices |
| Update any info on a PAID invoice | ❌ Not allowed | Not possible due to tax laws. Please contact support if you have concerns. |
If you have any questions about your invoices or profile details, our team is here to assist.
📩 Submit a Support Ticket or visit our Help Center anytime.
