By default, the company name and the country fields are locked from editing in the client area. This is done in order to preserve the account ownership to the original legal entity that ordered a particular service for various reasons, such as accounting (VAT/TAX) and also for security (to prevent account ownership transfers without the knowledge of the owners of the company).
If you need to change the company name and the country in your client profile, this request falls under setting up a brand new account at AEserver using the new details and then requesting to transfer any of the existing subscriptions (such as domains, hosting, etc) from the old account to the new one.
Let’s imagine this scenario:
Company A FZE (Account A) in UAE has 3 domains and 1 hosting account inside it’s account and at a later stage has been renamed or acquired by Company B FZC (Account B) and now wishes to transfer the full ownership of all the active services to the new account. In this case, all existing invoices in account A will stay intact while a request will be raised to move (internal transfer) of all the services to account B along with all the supporting documents:
| Requirements for the change of the company name: 1. Valid Trade License of the company (or similar document) 2. Request letter from the authorized person of the company as appearing on the license with signature and on a company letterhead. 3. Valid ID of the authorized person as listed on the trade license (such as an Emirates ID or a passport copy) |
🔐 To create a new account on AEserver – visit this link
Important Notes:
- ❗Account change requests are processed during regular working hours only by our internal team. No live support is available to discuss such cases. All requests must be submitted with the complete documentation via the support ticket system (by an authenticated user) in order to be reviewed and to avoid being rejected.
- ❗Change request reviews take 24-72 hours
- ❗Additional information might be requested during this time.
- ❗Depending on the complexity of the request, we reserve the right to charge an administrative fee to process such requests. The fee is calculated based on the case type and amount of manual work needed to process your request.
- ❗A verification call might be done upon the discretion of our team.
- ❗For domain name transfers, a separate domain transfer declaration form will be provided for each domain name that must be signed in order to process the changes.
